Terms of Service
Last Updated: August 7, 2026
Welcome to Orlena. These Terms of Service ("Terms") govern your use of our website, services, and purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.
Please read these Terms carefully before using our website.
1. General Information
This website is operated by Orlena. Throughout the site, the terms "we," "us," and "our" refer to Orlena.
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the website following any updates constitutes acceptance of those changes.
2. Products and Services
We make every effort to display our products accurately, including colors, images, descriptions, and specifications. However, we cannot guarantee that your device's display will accurately reflect the actual product colors.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product information at any time without prior notice.
3. Orders and Payments
By placing an order with Orlena, you agree to provide accurate, complete, and current purchase information.
We reserve the right to refuse or cancel any order for reasons including, but not limited to:
- Product availability issues
- Errors in product information or pricing
- Suspected fraudulent or unauthorized transactions
- Violation of these Terms
If your order is canceled after payment has been processed, we will issue a refund to the original payment method.
All payments must be completed through the available payment methods provided on our website. You agree that all payment information provided is accurate and authorized for use.
4. Pricing
All prices displayed on our website are in US dollars (USD) and are subject to change without notice.
We reserve the right to correct pricing errors caused by technical issues, incorrect information, or other circumstances. If an incorrect price affects your order, we will contact you before processing the order.
5. Shipping and Delivery
Orders are processed after payment confirmation.
To ensure the best delivery experience, we fulfill orders from either our Hong Kong warehouse or our US warehouse, based on your shipping address and current inventory availability. The fulfillment location is determined automatically at the time of shipment.
Shipping times may vary depending on product availability, destination, shipping method, and external factors beyond our control, such as customs delays, weather conditions, or carrier delays.
Orlena is not responsible for delays caused by shipping carriers or circumstances outside our reasonable control.
Customers are responsible for providing accurate shipping information. We are not responsible for packages delivered to an incorrect address due to customer-provided information.
6. Returns and Refunds
We want every customer to have a positive shopping experience. If you have any issues with your order, please contact us at:
Email: fanxian-1@outlook.com
Response Hours: Monday to Sunday, 9:00 AM – 6:00 PM (HKT)
Please provide your order number and details regarding your request.
Returns, exchanges, and refunds are handled according to our Refund Policy. Items must meet the requirements outlined in our Refund Policy to be eligible.
7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, designs, and other materials, is the property of Orlena or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use any website content without prior written permission from Orlena.
8. User Conduct
You agree not to use our website:
- For any unlawful purpose
- To violate any applicable laws or regulations
- To submit false information
- To interfere with website security or functionality
- To attempt unauthorized access to our systems
We reserve the right to restrict or terminate access to users who violate these Terms.
9. Third-Party Services
Our website may include links to third-party websites or services. These third-party services operate independently, and Orlena is not responsible for their content, policies, or practices.
Your use of third-party services is subject to their own terms and policies.
10. Disclaimer
We do not guarantee that your use of our website will always be uninterrupted, secure, or error-free.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ORLENA PROVIDES THE WEBSITE AND PRODUCTS ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ORLENA'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE RELEVANT ORDER.
IN NO EVENT SHALL ORLENA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
12. Governing Law and Dispute Resolution
These Terms and any disputes arising from your use of our website or purchases made through Orlena shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law principles.
Any disputes that cannot be resolved informally shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA), conducted in English. Nothing in this section shall prevent either party from seeking injunctive or other equitable relief in a court of competent jurisdiction.
13. Consumer Rights — California Residents
If you are a California resident, you have the right to request information about the categories of personal information we collect and how it is used. Please refer to our Privacy Policy for more details. Under California law, you may also have additional rights regarding your personal data.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Store Name: Orlena
Email: fanxian-1@outlook.com
Response Hours: Monday to Sunday, 9:00 AM – 6:00 PM (HKT)
Thank you for choosing Orlena.